# Rebutdesk

> Rebutdesk is an open-source helpdesk for online sellers with chargeback response built in. Email, live chat and AI replies in one case, and when a Stripe or PayPal dispute arrives, that conversation becomes your evidence. Flat monthly price, no cut of what you win.

Rebutdesk is two things in one product: a customer support helpdesk (case inbox, email, live chat, AI reply drafts) and chargeback response for Stripe and PayPal disputes. Disputes open inside the buyer's support case so the conversation becomes evidence.

Status: early access. The case inbox, live chat, email forwarding, AI answers and Stripe and PayPal dispute response (deadlines, evidence PDFs, staging and submission) work today.

## Pages
- [Features](https://rebutdesk.com/features): every feature with its status
- [Helpdesk](https://rebutdesk.com/helpdesk): case inbox, email, live chat, AI drafts, order sidebar
- [Chargebacks](https://rebutdesk.com/chargebacks): how disputes attach to the buyer's case and become evidence
- [Pricing](https://rebutdesk.com/pricing): plans and a revenue-share cost calculator
- [Self-host](https://rebutdesk.com/self-host): requirements for running it on Cloudflare

## Comparisons
- [Rebutdesk vs Chargeflow](https://rebutdesk.com/vs/chargeflow): Automated chargeback service that takes 25% of what it recovers.
- [Rebutdesk vs Stripe Smart Disputes](https://rebutdesk.com/vs/stripe-smart-disputes): Stripe's automatic dispute responses, 30% of recovered amounts.
- [Rebutdesk vs Disputifier](https://rebutdesk.com/vs/disputifier): Chargeback automation for Shopify stores, 20% of recovered revenue.
- [Rebutdesk vs Gorgias](https://rebutdesk.com/vs/gorgias): Ecommerce helpdesk priced by ticket volume, AI billed per interaction.
- [Rebutdesk vs Zendesk](https://rebutdesk.com/vs/zendesk): General-purpose helpdesk priced per agent, AI billed per resolution.
- [Rebutdesk vs Freshdesk](https://rebutdesk.com/vs/freshdesk): Popular helpdesk priced per agent, AI agent sold in session packs.
- [Rebutdesk vs Chatwoot](https://rebutdesk.com/vs/chatwoot): Open-source omnichannel inbox, AI in paid editions.

## Guides
- [How to write a chargeback rebuttal letter](https://rebutdesk.com/guides/chargeback-rebuttal-letter): A rebuttal letter is the cover page of your dispute response. It tells the card issuer, in a few short paragraphs, why the charge was valid and which attached evidence proves it.
- [How to respond to a Stripe dispute](https://rebutdesk.com/guides/stripe-dispute-response): Stripe gives you one chance to submit evidence for each dispute, before a deadline. This guide walks through the response in the order you will do it, with the limits that trip sellers up.
- [PayPal disputes for sellers: how to respond and win](https://rebutdesk.com/guides/paypal-dispute-seller): A PayPal dispute starts as a conversation between you and the buyer and can escalate into a claim that PayPal decides. How you handle the first 20 days often decides the outcome.

## Features
### Case inbox
- Shared case inbox (Available now): Open, assigned to me, unassigned, waiting on buyer, resolved and closed views for the whole team.
- Case timeline (Available now): Messages, notes, status changes and assignments in one ordered list, each with an exact timestamp.
- Assignment and tags (Available now): Hand a case to a teammate and tag it. Every change is written to the timeline.
- Internal notes (Available now): Notes sit between the buyer's messages and are never sent to the buyer.
- Search (Available now): Find a case by subject or case number.
- Multiple stores (In development): Run several stores from one workspace, each with its own cases and settings.
- Quick replies, merge and split (Planned): Saved replies, merging duplicate cases from the same buyer, and splitting a case that covers two problems.
- SLA policies (Planned, Cloud Growth and up): First-response and resolution targets with warnings before they are missed.

### Email and live chat
- Email in (In development): A forwarding address, Cloudflare Email Routing or Amazon SES for incoming mail. Attachments are stored with the case.
- Email out from your domain (In development): Replies leave from your own address through Amazon SES or Cloudflare. Cloud plans include hosted sending.
- Live chat widget (Available now): A small chat window for your store, with real-time delivery, an online indicator and unread badges. Try it in the corner of this page.
- Verified buyer identity (Planned): Pass a signed buyer ID from your store so chats from logged-in buyers attach to their history.
- Offline chat to email (Planned): If nobody is online, the chat continues by email in the same case.

### AI that drafts, people who decide
- Reply drafts (Planned): A draft based on the case timeline and your knowledge base, ready for an agent to edit and send.
- Case summaries (Planned): A short summary at the top of long cases, so whoever picks it up knows what happened.
- AI first reply in chat (Planned): The chat widget answers routine questions first and hands over to a person when the buyer asks or the answer is uncertain.
- Commitment guardrail (Planned): AI cannot promise a refund or replacement on its own. Promises need a person, because broken promises turn into chargebacks.

### Orders and promises
- Order sidebar (Planned): Stripe and PayPal payments, refunds and shipping events for the buyer, next to the case.
- Refunds from the case (Planned): Start a full or partial refund without leaving the conversation. The refund lands on the timeline.
- Commitments (Planned): A refund or replacement promised to a buyer becomes a commitment with a due date and an owner.

### Chargebacks and disputes
- Stripe and PayPal dispute sync (Available now): Dispute webhooks open or join the buyer's case, with reason, amount and status.
- Deadline countdown (Available now): The response due date is on the case and in the inbox, with reminders before it passes.
- Evidence timeline (Available now): Pick the messages and notes that prove your side. They go into the evidence in the order they happened.
- Evidence PDF (Available now): One clean PDF with your statement, the buyer and payment details and the chosen timeline, kept under Stripe's 4.5 MB limit and Mastercard's 19-page limit.
- Stage, review, submit (Available now): Nothing goes to the bank without a person reviewing it. Stripe evidence can be staged first and submitted later.
- Templates by reason code (Planned, Cloud Growth and up): A checklist and starting text for each dispute reason, such as product not received or fraudulent.
- Win-rate reports (Planned, Cloud Growth and up): Won, lost and pending disputes by reason, processor and store.
- More processors (Planned): Authorize.net, NMI, Adyen, Checkout.com, Braintree and Square as paid plugins.

### Platform and security
- Open source, AGPL-3.0 (Available now): The helpdesk, live chat, AI drafting and the Stripe and PayPal dispute workflow are all in the open-source core.
- Runs on Cloudflare (Available now): Workers, Durable Objects, Queues and R2 with PostgreSQL through Hyperdrive. One Worker to deploy.
- Sign-in options (Available now): Cloud: Google, GitHub and email codes. Self-hosted: password plus Google, GitHub and Microsoft with your own OAuth apps.
- Plugin SDK (Available now): Payment processors, inbound channels, sidebar cards and actions are plugins with a typed interface.
- Roles, API and webhooks (Planned): Fine-grained roles, a public REST API and outgoing webhooks for your own automations.
- SSO and audit log (Planned, Cloud Scale): SAML and OIDC single sign-on and an audit log of every admin action.

## Pricing (USD per month)
- Self-hosted: free. Every open-source feature, no usage caps; Stripe and PayPal dispute workflow; Live chat, email, AI with your own key; AGPL-3.0 license
- Cloud Starter: $29. 1 store; 3 agents; 1,000 cases a month; Stripe and PayPal disputes, no revenue share; Hosted email sending and receiving; AI with your own key
- Cloud Growth: $79. 3 stores; 10 agents; 5,000 cases a month; Evidence templates by reason code; Win-rate reports; SLA policies
- Cloud Scale: $199. 10 stores; Unlimited agents; 20,000 cases a month; SSO (SAML, OIDC); Audit log; Priority support

## FAQ
### Do you take a percentage of chargebacks we win?
No. Cloud plans are a flat monthly price per store tier. What you recover stays yours.

### Is Rebutdesk really open source?
Yes. The core is licensed under AGPL-3.0, and the Stripe and PayPal chargeback workflow, live chat and AI drafting belong to that core, not to a paid tier. Paid plugins add other payment processors and enterprise features.

### Which payment processors are supported?
Stripe and PayPal are built in. Authorize.net, NMI, Adyen, Checkout.com, Braintree and Square are planned as paid plugins.

### Do I pay per agent?
No. Each plan includes a number of agents. Self-hosted has no limits at all.

### Is it available now?
Yes. Sign up with GitHub and every new workspace gets a free 14-day trial, no card needed. The case inbox, live chat, email forwarding, AI answers, team accounts and Stripe and PayPal disputes work today. The first 20 cloud customers keep a founding price for a year.