Open-source helpdesk + chargeback response for online sellers
Answer every buyer. Win the chargebacks that follow.
Rebutdesk is a customer support inbox for stores that take payments through Stripe and PayPal. Email, live chat and AI-drafted replies live in one case per buyer. When a dispute arrives, it opens in that same case, and the conversation you already had becomes your evidence.
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Early access. The case inbox, live chat and team accounts are running; email and Stripe and PayPal dispute sync are being built now.
50-second walkthrough of the planned workflow. Read the transcript
- Rebutdesk: customer support and chargebacks in one case.
- Email, live chat and notes from the same buyer land in one case.
- AI drafts the reply with your own API key. A person sends it.
- Promises become commitments with a due date.
- Stripe and PayPal payments, refunds and shipping sit next to the case.
- A chargeback arrives. It joins the same case, deadline on top.
- The timeline becomes the evidence PDF. You review, then submit.
- Open source. Self-host free, or cloud from $29 a month. No cut of the chargebacks you win.
Two jobs that belong in one place.
Most stores answer buyers in a helpdesk and fight chargebacks somewhere else. The proof that wins a dispute is usually sitting in the helpdesk.
Customer support
A helpdesk built for online sellers.
- Shared case inbox with assignment, tags and internal notes
- Email from your own domain and a live chat widget
- AI reply drafts with your own API key, no per-resolution fee
- Stripe and PayPal orders and refunds next to the conversation
Chargeback response
Disputes handled by the team that knows the buyer.
- Stripe and PayPal disputes open in the buyer's case
- Response deadline counted down where your team works
- Evidence PDF assembled from the case timeline
- A person reviews before anything is submitted
How a buyer problem becomes evidence
The buyer writes in
An email or chat about order #1042 opens a case. If they switch channels, the conversation stays in the same case.
Your team answers, with AI help
AI drafts a reply from the case history. An agent edits and sends it. Notes and status changes are stamped on the timeline.
Promises are tracked
A refund or replacement promised to the buyer becomes a commitment with a due date. Broken promises are where many chargebacks start.
If a dispute comes, the case is ready
The Stripe or PayPal dispute joins the case with its deadline. Messages, shipping and refunds are laid out as an evidence PDF for review and submission.
Chargeback services charge a share of what you win. We charge for the software.
Chargeflowof every chargeback it wins for you, on top of the support tool you already pay for. Compare.
Stripe Smart Disputesof each recovered dispute, built from Stripe's own data. Compare.
RebutdeskFree to self-host. Cloud plans are a flat monthly price that includes the helpdesk. Run your numbers.
Built around the case, not the email thread.
One case per buyer problem
Email, live chat and notes about the same order stay together, even when the buyer switches channels.
AI without a meter
Drafts and summaries run on your own OpenAI-compatible key. A person approves anything that promises money.
Agents included
Plans are priced by stores and cases, not seats. Self-hosted has no limits at all.
Yours to run
Open source under AGPL-3.0. Deploy to your own Cloudflare account with PostgreSQL, or let us host it. Self-hosting.
Coming from another tool?
Rebutdesk vs Chargeflow
Automated chargeback service that takes 25% of what it recovers.
Rebutdesk vs Stripe Smart Disputes
Stripe's automatic dispute responses, 30% of recovered amounts.
Rebutdesk vs Disputifier
Chargeback automation for Shopify stores, 20% of recovered revenue.
Rebutdesk vs Gorgias
Ecommerce helpdesk priced by ticket volume, AI billed per interaction.
Rebutdesk vs Zendesk
General-purpose helpdesk priced per agent, AI billed per resolution.
Rebutdesk vs Freshdesk
Popular helpdesk priced per agent, AI agent sold in session packs.
Rebutdesk vs Chatwoot
Open-source omnichannel inbox, AI in paid editions.
Questions
Is Rebutdesk a helpdesk or a chargeback tool?
Both. It is a helpdesk where your team answers buyers by email and live chat, and Stripe and PayPal disputes open inside the same case. You do not need a separate chargeback service for those processors.
Do I have to replace my current helpdesk?
Rebutdesk works best as your only support inbox, because the conversations it holds become dispute evidence. You can start with new conversations while old tickets stay where they are.
Does Rebutdesk take a percentage of chargebacks?
No. Self-hosting is free, and cloud plans are a flat $29, $79 or $199 a month with the helpdesk included.
Who is it for?
Online sellers who take payments through Stripe or PayPal, on their own checkout or a platform, and who handle refunds, delivery problems and disputes themselves.
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