Chatwoot alternative
Rebutdesk vs Chatwoot
Chatwoot is the best known open-source customer support inbox: live chat, email and social channels, self-hosted with Docker or used as a cloud service. Rebutdesk is also open source, narrower in channels, and built around what online sellers deal with: orders, refunds and chargebacks.
The short version. Both are open source. Chatwoot has more channels today and keeps its AI assistant in paid editions; it has no payment dispute features. Rebutdesk keeps AI drafting and the Stripe and PayPal dispute workflow in the free core.
Side by side
| Topic | Chatwoot | Rebutdesk |
|---|---|---|
| License | MIT core, with an enterprise directory under a separate license. | AGPL-3.0 for the whole core. |
| AI assistant | Captain AI: cloud credits, or Premium ($19) and Enterprise ($99) per agent a month when self-hosted. | In the open-source core, with your own API key. |
| Chargebacks | None. | Stripe and PayPal dispute sync, deadlines and evidence PDFs in the core. |
| Channels | Live chat, email, WhatsApp, Facebook, Instagram, Telegram and more. | Email and live chat. More channels later. |
| Self-hosting | Docker, Kubernetes, Linux VM and one-click platforms. Ruby on Rails and Vue. | Cloudflare Workers with PostgreSQL. TypeScript. |
| Cloud pricing | Free, $19, $39 and $99 per agent a month. | $29, $79 and $199 a month with agents included. |
| Status | Mature project, version 4. | Early access. The case inbox, live chat and Stripe and PayPal dispute response work today. |
Chatwoot details are from its public pages, checked October 27, 2026: Chatwoot pricing, Chatwoot on GitHub. Prices change; check their site for current numbers.
Which one fits
Choose Chatwoot if
- You need WhatsApp, social channels or a mature omnichannel inbox now.
- You want to self-host on your own servers with Docker.
- Your support is not about payments or disputes.
Choose Rebutdesk if
- You sell online and chargebacks cost you money.
- You want AI drafting without a paid edition.
- You prefer Cloudflare's serverless platform to running servers.
Self-hosting each one
Chatwoot runs as a Rails app with PostgreSQL and Redis, usually in Docker. You manage the servers, upgrades and backups.
Rebutdesk deploys as one Cloudflare Worker that talks to PostgreSQL through Hyperdrive. There are no servers to patch, but you depend on Cloudflare; Docker and Node hosting are not supported yet.
The Rebutdesk helpdesk · Pricing and fee calculator · All features
Questions
Is Rebutdesk a fork of Chatwoot?
No. It is a separate codebase written in TypeScript for Cloudflare Workers.
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