Chargeback response, inside the helpdesk
Chargeback management that starts with the conversation you already had.
Most disputes are won or lost on evidence you collected weeks earlier: the buyer's emails, the delivery confirmation, the refund you offered. Rebutdesk keeps all of it in the support case, so responding to a chargeback is review and submit.
Available in early access: Stripe and PayPal dispute sync, deadlines and evidence PDFs. Connect with your own API keys.
How a dispute moves through Rebutdesk
The dispute arrives
Stripe or PayPal notifies Rebutdesk. The dispute attaches to the buyer's existing case, or a new case opens if there is none.
The deadline is on the case
The response due date counts down where your team works, not in a payment dashboard nobody checks.
Evidence is assembled from the timeline
Messages, order details, shipping events and refunds are laid out in order and rendered as a PDF within the processor's limits: 4.5 MB in total and under 50 pages on Stripe, 19 pages for Mastercard.
A person reviews and submits
Nothing is filed without a review. Stripe evidence can be staged first and submitted when you are ready.
What evidence each dispute reason needs
Card issuers want evidence that answers the specific claim, in the order things happened. A helpdesk already holds most of it.
| Dispute reason | Stripe code | Evidence that usually matters |
|---|---|---|
| Product not received | product_not_received | Buyer messages, shipping and tracking events, delivery confirmation, any reply where the buyer acknowledged delivery. |
| Product unacceptable | product_unacceptable | Product description, the buyer's complaint and your replies, return or replacement offers, refund policy shown at checkout. |
| Credit not processed | credit_not_processed | Refund policy and how it was shown, the conversation about the return, refund records or the reason one was not owed. |
| Subscription canceled | subscription_canceled | Cancellation policy, how it was disclosed, account activity after the claimed cancellation, the buyer's messages. |
| Fraudulent | fraudulent | Card checks and 3D Secure from the processor, plus prior undisputed orders and conversations with the same buyer. |
| Duplicate | duplicate | Both payments and what each one was for, such as two separate orders or shipments. |
Step-by-step guides: responding to a Stripe dispute, PayPal disputes for sellers and writing a chargeback rebuttal letter.
Why support and chargebacks belong together
The evidence is in the conversation
Delivery confirmations, refund offers and a buyer saying "it arrived, thanks" are in support messages, not in your payment processor.
Broken promises cause disputes
A refund promised in chat and never sent is a chargeback waiting to happen. Rebutdesk tracks promises as commitments with due dates.
The right person answers
The agent who handled the complaint sees the dispute first, and knows the story without reading a dashboard.
One bill, no revenue share
Chargeflow takes 25% and Stripe Smart Disputes 30% of what they recover. Rebutdesk is a flat price that includes the helpdesk. Calculate the difference.
What it is not
Rebutdesk does not take a share of recovered funds and does not promise a win rate. It makes sure the evidence you already have reaches the bank in a clear, complete form. If you process a handful of disputes a year, the dispute form in your Stripe or PayPal dashboard may be all you need.
Questions
What is chargeback management software?
Software that tracks payment disputes, reminds you of response deadlines and helps you collect and submit evidence to the card issuer. Rebutdesk does this inside a helpdesk, so the buyer's conversations are part of the evidence.
Does Rebutdesk guarantee I will win?
No. The bank decides. Rebutdesk makes sure the evidence you already have reaches it in a clear, complete form, and does not take a share of what you recover.
Which processors are supported?
Stripe and PayPal are built in. Authorize.net, NMI, Adyen, Checkout.com, Braintree and Square are planned as paid plugins.
Does it prevent chargebacks?
Partly, by keeping promises from being forgotten and answering buyers before they go to their bank. Pre-dispute alert networks such as Ethoca and Verifi are planned for later.
Comparing chargeback tools? See Rebutdesk vs Chargeflow, Stripe Smart Disputes andDisputifier.
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