Guides for sellers handling disputes
Short, sourced guides to answering chargebacks and payment disputes, from what the bank wants to see to the file limits that trip people up.
How to write a chargeback rebuttal letter
A rebuttal letter is the cover page of your dispute response. It tells the card issuer, in a few short paragraphs, why the charge was valid and which attached evidence proves it.
How to respond to a Stripe dispute
Stripe gives you one chance to submit evidence for each dispute, before a deadline. This guide walks through the response in the order you will do it, with the limits that trip sellers up.
PayPal disputes for sellers: how to respond and win
A PayPal dispute starts as a conversation between you and the buyer and can escalate into a claim that PayPal decides. How you handle the first 20 days often decides the outcome.