Customer support
A helpdesk that knows which order the buyer is talking about.
Cases instead of email threads. Each one holds the buyer's messages from every channel, your team's notes and the payment history in a single timeline, so anyone can pick it up and answer without asking around.
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Available in early access today Available now
Shared case inbox
Views for open, assigned to me, unassigned, waiting on buyer, resolved and closed cases. Search by subject or case number.
Assignment and tags
Assign a case to a teammate, tag it, and every change is recorded on the timeline with who made it and when.
Internal notes
Notes sit in the timeline next to the buyer's messages and are never sent to the buyer.
A timeline you can show a bank
Every entry is timestamped and kept in order. That is good support practice and, later, good dispute evidence.
Email and live chat in one case In development
Email in, your way
Forward your support address, or use Cloudflare Email Routing or Amazon SES for incoming mail. Attachments are stored with the case.
Replies from your domain
Answers go out from your own address, threaded correctly in the buyer's inbox. Cloud plans include hosted sending.
Live chat widget
A small chat window for your store, available today. Continuing the conversation by email when nobody is online comes with the email channel.
Logged-in buyers recognised
Your store can pass a signed buyer ID, so chats from known customers attach to their history instead of starting from zero.
AI that drafts. People who decide. Planned
Many helpdesks bill AI per resolution, from about $0.75 to $2.00 each. Rebutdesk runs AI on your own OpenAI-compatible key, so a busy month costs you model tokens, not a per-answer fee.
Reply drafts
A draft from the case history and your knowledge base, ready for an agent to edit and send.
First reply in chat
The widget answers routine questions first and hands over to a person when the buyer asks or the answer is uncertain.
Summaries for handovers
Long cases get a short summary at the top, so the next agent knows what happened.
No promises without a person
AI cannot promise a refund or replacement on its own. Promises become tracked commitments that a person owns.
Orders and refunds next to the conversation Planned
Order sidebar
Stripe and PayPal payments, refunds and shipping events for the buyer, without switching tabs.
Refund from the case
Start a full or partial refund from the conversation. It is recorded on the timeline for later.
Commitments with due dates
"We will refund you by Friday" becomes a commitment with an owner. Overdue ones show up before the buyer calls their bank.
Chargebacks in the same place
When a buyer disputes anyway, the dispute opens in this case. How chargeback response works.
Questions
Is Rebutdesk an open-source helpdesk?
Yes. The helpdesk, live chat, AI drafting and the Stripe and PayPal dispute workflow are in the AGPL-3.0 core. You can self-host it for free on Cloudflare or use the hosted cloud plans.
How is AI priced?
Self-hosted installs use your own OpenAI-compatible API key, so you pay the model provider directly and Rebutdesk adds no per-resolution fee. Cloud plans can use your key too.
Which channels are supported?
Live chat works today. Email is in development now. Social channels, Gmail and Microsoft 365 mailboxes come later.
Do I pay per agent?
No. Cloud Starter includes 3 agents, Growth 10 and Scale is unlimited. Self-hosted has no limits.
Comparing helpdesks? See Rebutdesk vs Gorgias, Zendesk, Freshdesk andChatwoot, or the full feature list.
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